You are viewing presentation recordings. Whether you're accessing online or from storage media such as a flash drive, all the recordings are linked from a page that appears in your default web browser.
This page is referred to as the 'presentation links' page. It includes an event description, information about the event organiser, acknowledgement of partners or sponsors and links to each recording. Generally you simply click on one of the links and the appropriate video player will launch.
If you experience any technical problems, please use our compatability checker to confirm that your system meets the minimum requirements. After that, if you still experience problems, confirm that you can view video on other sites, such as Youtube.
If your browser meets all the technical requirements but you cannot view video on this page or any other sites, the issue is related to your network. Perhaps a firewall is preventing you from accessing video. But if you can view video from other sites, and only our presentation recordings cannot be viewed, perhaps it's a problem with your media player or plugins.
File Type Issues
If the recording you want to view doesn't play properly, try another file type. Links to both MP4 and WMV file types are available.
- MP4 files are higher quality and require a better network connection (ie- more bandwidth) to view. If you need to project the video fullscreen, you should use these files.
- WMV files are lower quality but are included to handle situations where you are unable to view the MP4 files, for example on a slow network connection.
The MP4 files are viewed using an Adobe Flash Media player embedded in a webpage. So if you face problems viewing these type of files, it could be due to the Flash plugin being out of date (see below) or is not properly installed in your browser. Visit Adobe's website to test the Flash plugin and download a new version if required.
The WMV files are typically viewed using Microsoft Media Player for Windows or Macintosh, but they can also be viewed using a 3rd-party application such as VideoLAN VLC media player. If these files don't play properly, visit VideoLAN's website to download and install VLC.
Out Of Date Plugin Issues
The MP4 files rely on an Adobe Flash plug-in. Plug-ins help browsers process special types of web content, like embedded Flash or Windows Media files. These plug-ins don't automatically update, so over time, they may get outdated and create a security risk. Chrome and Firefox disable out-of-date plugins, meaning the video will not appear unless you take some action.
- When Chrome detects that a common plug-in on a page is out of date with a security vulnerability, a message will appear beneath the address bar notifying you that the plug-in has been blocked. To upgrade to the latest version of that plug-in, click 'Update plug-in' in the message. The plug-in update will automatically start or you'll be taken to a website where you can download the latest version. Look for the Adobe 'Shockwave Flash' plugin. If you want to run the plug-in without upgrading at this time, click 'Run this time'.
- When Firefox detects that a common plug-in on a page is out of date with a security vulnerability, it presents a gray box and notice warning you that your plugin is out of date. To upgrade to the latest version of that plug-in, click 'Check for updates' in the message. The plug-in update will automatically start or you'll be taken to a website where you can download the latest version. Look for the Adobe 'Shockwave Flash' plugin. If you want to run the plug-in without upgrading at this time, click on the grayed out box and then click the 'Activate' button.
Window Behaviour Issues
Browsers can exhibit some unexpected behaviors including window popups and security messages. For a more reliable experience, viewing the MP4 files using Adobe Flash player is recommended. Chrome or Firefox are recommended over Internet Explorer.
- You should not encounter messages about security errors or blocked content. There are no security certificates on the page. If you are using Internet Explorer on Windows and encounter prompts asking you to 'allow blocked content', you have several options to resolve the problem.
- You should expect to see the MP4 video appear in a separate browser window or tab. Even if you have disabled popups, when you click on the MP4 files you should expect to see the video in a separate window or tab. When you're done viewing, simply close the window or tab.
- You should expect to see the MP4 files in an embedded Flash Media player, within the web page. The first thing you'll see is the control bar, and after a few moments the video will start. If the video does not start, there could be a problem on the server. Kindly report such issues to our staff by sending email to 'support [at] itr8.com'.
- The WMV video files will normally launch in a separate player, outside of the browser. For Chrome and Firefox, they may play embedded within a page separate from the presentation links page. This behaviour depends on how you have configured the default media player for WMV files.
Bandwidth-related problems can be among the most difficult issues to troubleshoot. You won't face these issues if you're viewing from storage media, but inadequate bandwidth can disrupt online viewing. If you can see the video but it takes too long to startup, or the video is choppy, here are some things to consider.
- You can check your bandwidth with various 3rd-party services such as Bandwidth Place to get an idea how good your internet connection is. Generally you need at least a few hundred kilobits per second (download speed) to view these videos smoothly. Our compatability checker also includes a basic bandwidth check to measure the download speed between your location and servers located in North America.
- It is normal for the player to take some time to load the video on startup. This is known as 'buffering' and can take as long as 10 seconds. Buffering is how your player keeps the video playing smoothly even on an unreliable internet connection.
- If the video starts playing, but cannot sustain due to insufficient bandwidth, the player will drop frames and you will notice the video becomes choppy. It may even stop, rebuffer and restart. If this happens, it is best to switch from MP4 to WMV file type, which requires less bandwidth. You can also wait until the network is less congested (evenings are often the worst time to watch video online).
If you can see the video, but you can't hear any sound, here are some things to check. Start by checking your system sound controls and then adjust the player volume.
- Adjust the volume control on your computer and speakers. It is best to test using 'system sounds'.
- In Windows select 'Start , Control Panel , Sounds' and in the dialog that appears, click on the 'Sounds' tab and select one of the sounds such as 'Default Beep'. Click 'Test' and you should hear that sound. If not, select the 'Playback' tab, make sure the computer is set to play sound from the right source and that the sound is not muted.
- On Mac OSX, open System Preferences from the Apple menu, the Dock, or from the Applications folder on your hard drive. Open the Sound pane and the Output tab, then select Internal Speakers. If the Output volume slider is low or the Mute box is selected, raise the volume slider or deselect the Mute box and test again.
- Finally, adjust the volume control on your media player. In Flash Media player and Windows Media player, look for a slider control next to the speaker icon.